Safety & Trust Center
Your safety is our priority. While we vet our partners, we urge all users to stay vigilant. Here are essential tips to protect yourself from scams.
The Golden Rule
NEVER transfer money (deposits, booking fees, or "locking fees") to a personal bank account.
Legitimate agents and companies will always ask you to pay into a company account (Sdn Bhd or registered Agency) or use an escrow service.
Inspect Before You Pay
Always view the property or vehicle in person before making any financial commitment.
Scammers often claim they are "overseas" and cannot show the unit. If you can't see it, don't buy it.
How to Verify a Professional
Check the REN/REA Number
For Property Agents, ask for their REN Tag. You can verify this number on the LPPEH website.
Verify Business Registration (SSM)
For Car Dealers and Service Pros, check if their company is registered with SSM. A legitimate business will have a physical address and landline.
Use VEXA's Chat
Keep initial communications within the platform or official WhatsApp channels linked on the profile. Avoid moving to private emails too quickly.
Spot Something Suspicious?
If you encounter a listing that seems fake, or an agent acting unprofessionally, please report it immediately. We take all reports seriously.